All Paramount Zone products are available to buy via a
simple and secure ordering process:
Ordering…..
While the best, and most efficient method is online via
our 100% Secure server, orders can also be taken by fax, post, or over the phone.
Visa, Mastercard, Switch, Delta, Solo, and Electron cards are all accepted. Cheques
should be drawn on a UK bank, be in Pounds Sterling, and made payable to Paramount
Zone. Please address postal orders for the attention of the 'Sales Dept' to ensure
your order is processed as quickly as possible. Please see our Contact page for
more details.
Safety.….
At Paramount Zone the customer always comes first, and
this means 100% security for your online transactions, by using a World Pay 128-bit
encrypted secure server. We have not had a single case of online credit card fraud
reported to us, and this will continue to be the case.
Delivery….
The majority of orders delivered to UK addresses are dispatched
the same day, via Royal Mail First Class or Courier services. Therefore, you can
expect to receive your items within 1-2 working days after you have placed your
order. For unusually heavy items, delivery may take an extra day or so, so please
contact us if you have an urgent order in such cases. The ordering process includes
you giving us your email details, so if there is any delay expected, we can inform
you straight away.
If you need something by guaranteed next day delivery, and don't mind paying a
little extra, just give us a call, and we'll do our best to sort it out for you.
For details of our delivery charges, click
here.
Terms and Conditions:
1. Ordering:
The best way to order products shown on our website is
online, but orders can also be made by telephone, or by faxing/posting us a completed
Paramount Zone order form.
When you have placed your order on-line, we immediately
send you an automatic Email confirmation/receipt for your order.
Goods are subject to availability, and whether an item
is in stock is clearly displayed on our website. If you order an item that is
clearly shown on the website to be temporarily out of stock, we will send it to
you as soon as new stock arrives. If you decide to cancel your order before we
get more stock, just email, or telephone us and we will cancel the order, and
you will not be charged.
In the extremely unlikely event that we are unable to supply the goods, we will
inform you of this as soon as possible. A full refund will be given where you
have already paid for the goods.
Very occasionally we offer goods on a pre order basis, whereby we do not actually
have the item in stock, but will ship the item to you when it arrives in stock.
If this is the case it will be clearly shown by a pre order sign next to the product.
In such cases delivery times are subject to delivery from our supplier, and so
we cannot be held responsible for any later than expected delivery. In such cases,
you can cancel you order any time you like.
2. Prices:
While trying to ensure that all prices on the Paramount
Zone website are accurate, errors may occur. If we discover an error in the price
of goods you have ordered we will try to inform you immediately and give you the
option of cancelling your order, or reconfirming it at the correct price. If we
are unable to contact you we will treat the order as cancelled. If the order is
cancelled and you have already paid for the goods, you will receive a full refund.
You will be notified of any delivery charges before you
give your credit card details.
For international orders (outside the UK), all import duties and taxes for the
goods entering your country are your responsibility to pay, so please find out
the applicable rates of your country before ordering.
3. Payment:
Payment can be made by Visa, MasterCard, Switch, Solo,
Electron or Delta. The card details will be encrypted to give you maximum protection
while shopping with us. When you checkout you can actually pay in Euro's, US Dollars,
or GB Pounds, and the amount you are shown in these currencies will be the exact
amount charged to you. You can also pay for products by telephone, or by faxing/posting
us a completed Paramount Zone order form.
To use our currency conversion tool, just
4. Delivery:
For UK orders, you should normally receive goods within
1-2 working days. We make every effort to deliver goods within the estimated time,
however delays are occasionally inevitable, and we will not be liable for any
loss caused to you by late delivery. If the rare circumstance arises whereby we
are unable to deliver within our usual delivery time (1-2 Working days), and cannot
agree another time with you, you will be offered the opportunity to cancel your
order and get a full refund.
5. Returns:
We believe that you will be 100% satisfied with your product,
but occasionally you may need to return an item.
You can cancel your order and return it to us within 14 days of the purchase date
if it is in it's original condition, completely unused, and suitable for resale.
You will be responsible for the item or items until they reach us, and we suggest
you use a secure delivery method (which requires a signature upon delivery).
Refunds are made within a week of an order being cancelled and the goods having
been returned to us along with the original receipt.
Please contact us by email or phone before returning any goods, so we can give
you a specific returns number.
For individual items over £180 in value, we reserve the right to charge a 15%
return fee.
In the case of faulty goods we guarantee all items for a period of 2 months
from the purchase date - most goods also include a manufacturers warranty for
a longer period than this. Our warranty covers all manufacturing defects and does
not cover faults arising from poor/improper use. Goods found to be faulty can
only be exchanged for the same product and cannot be refunded.
As for normal returns, you must contact us by email or phone before returning
any goods, so we can give you a specific returns number.
6. Liability:
We will take all reasonable precautions to keep the details
of your order and payment secure, but, unless we are negligent, we cannot be held
liable for any losses caused as a result of unauthorised access to information
provided by you.
Due to the nature of the Internet, the shopping online
service is provided on an "as is" and "as available" basis. We are not responsible
to you if we are unable to provide our Internet services for any reason beyond
our control, for example, flood, drought, fire...
7. Copyright and Trademarks:
All rights in the designs and information on our website,
are owned by us. They are protected by copyright, trademarks and other intellectual
property rights. You may copy and print sections of our website, but only for
the use of placing an order with us. Any other reproduction of information or
designs contained in this website may only be done after receiving our written
permission.
8. Privacy:
When you make an order we note your name, email address,
postal address, and phone number.
We may use this information to tell you about our new
products and competitions by sending you 1 email every 3 weeks. If you do not
want to receive any such information, simply send an email to remove@paramountzone.com,
and you will be sent no further emails.
We will never give your personal information to any other
company. If you require any more information on our privacy policy, please contact
us by sending an email to privacy@paramountzone.com
9. Questions about your order:
As we have such fast/reliable delivery, it is very unlikely
that there will be a problem with your order. If you do have any queries about
the delivery or the items when you get them, simply email or call our customer
service department. We guarantee to respond to all emails within 30 minutes during
office hours (you will usually get a reply in less than 10 minutes).
10. Other:
The laws of England and Wales shall govern the contract
between us, and any dispute between us will be resolved exclusively in the courts
of England and Wales.
Sometimes the product specifications from manufacturers
can change; in which case we will do our best to offer you a similar alternative.
Where "substitute" goods are sent and you are not happy with them and cancel the
order, you will not be made to pay the cost of returning the goods.
All sizes and measurements are approximate but we do try to make sure that they
are as accurate as possible.
While we try to make sure that all information we provide
within our website is accurate, errors and misprints do occur, and we cannot be
held responsible for them.
We've selected our products on the basis that they will
be used for domestic use only, if you are planning to use them for business purposes
please make sure that you are covered by appropriate insurance.
Links to other websites are provided for your convenience
only, and we are not responsible for the content of these sites, or any loss resulting
from using them.
None of the above affects your statutory rights as a consumer.
