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Placed an order with us and have misplaced your parcel tracking number? You can track your order online by clicking here.

All Paramount Zone products are available to buy via a simple and secure ordering process:

Ordering:..

While the best, and most efficient method is online via our 100% Secure server, orders can also be taken by fax, post, or over the phone. Visa, Mastercard, Switch, Delta, Solo/Maestro, JCB and Electron cards are all accepted. Cheques should be drawn on a UK bank, be in Pounds Sterling, and made payable to Paramount Zone Ltd. Please address postal orders for the attention of the 'Sales Dept' to ensure your order is processed as quickly as possible. Please see our Contact page for more details.

Safety.:.

At Paramount Zone the customer always comes first, and this means 100% security for your online transactions, by using a World Pay 128-bit encrypted secure server. We have not had a single case of online credit card fraud reported to us, and this will continue to be the case.

Delivery:.

The majority of orders delivered to UK addresses are dispatched the same day, via Royal Mail First Class or Courier services. Therefore, you can expect to receive your items within 1-3 working days after you have placed your order. For unusually heavy items, delivery may take an extra day or so, so please contact us if you have an urgent order in such cases. The ordering process includes you giving us your email details, so if there is any delay expected, we can inform you straight away.

If you need something for Next Day Delivery, we also offer this service (UK orders only) for phone or internet orders. Orders must be placed before 3.45pm and next working day is Monday - Friday

For details of our delivery charges, click here
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Terms and Conditions:

1. Ordering:

The best way to order products shown on our website is online, but orders can also be made by telephone, or by faxing/posting us a completed Paramountzone.com order form.

When you have placed your order on-line, we immediately send you an automatic Email confirmation/receipt for your order.

Goods are subject to availability, and whether an item is in stock is clearly displayed on our website. If you order an item that is clearly shown on the website to be temporarily out of stock, we will send it to you as soon as new stock arrives. If you decide to cancel your order before we get more stock, just email, or telephone us and we will cancel the order, and you will not be charged.

In the extremely unlikely event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

Very occasionally we offer goods on a pre order basis, whereby we do not actually have the item in stock, but will ship the item to you when it arrives in stock. If this is the case it will be clearly shown by a pre order sign next to the product. In such cases delivery times are subject to delivery from our supplier, and so we cannot be held responsible for any later than expected delivery. In such cases, you can cancel you order any time you like and of course receive a full refund.

2. Prices:

The price for each Product on Paramountzone.com is in UK Pounds Sterling, and includes V.A.T at 20%. While trying to ensure that all prices on the Paramountzone.com website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will try to inform you immediately and give you the option of cancelling your order, or reconfirming it at the correct price. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.

You will be notified of any delivery charges before you give your credit card details.

We occasionally provide discount codes to our customers. These are for friends and family of customers and should not be posted online. If they are posted online the code(s) may be cancelled with immediate effect causing hassle for other customers. Voucher codes are only valid on the main Paramountzone.com website and are not valid on any other sales channels. Some goods are restricted for use with vouchers and we already have the lowest price possible on our website.

For international orders (outside the UK), all import duties and taxes for the goods entering your country are your responsibility to pay, so please find out the applicable rates of your country before ordering.

3. Payment:

Payment can be made by Visa, MasterCard, Switch/Maestro, JCB, Solo, Electron or Delta. The card details will be encrypted to give you maximum protection while shopping with us. When you checkout you can actually pay in Euro's, US Dollars, or GB Pounds, and the amount you are shown in these currencies will be the exact amount charged to you. You can also pay for products by telephone, or by faxing/posting us a completed Paramount Zone order form.

To use our currency conversion tool, just

4. Delivery:

Although we are based in the UK, Paramount Zone delivers products to customers worldwide. You will be notified of the delivery costs automatically before you submit your credit card details.

We aim to make the delivery of our products to the customer totally stress free, and when your order is dispatched we'll send you a tracking email too, so you can track your order online in the click of a button.

Paramountzone.com offers a range of delivery services depending on the address we are delivering to. For Mainland UK addresses we offer Standard Delivery (2-3 days) and Express Delivery (next working day by courier).

For UK orders, you should normally receive goods within 1-3 working days. We make every effort to deliver goods within the estimated time, however delays are occasionally inevitable, and we will not be liable for any loss caused to you by late delivery. If the rare circumstance arises whereby we are unable to deliver within our usual delivery time (1-3 Working days), and cannot agree another time with you, you will be offered the opportunity to cancel your order and get a full refund.

It is very rare that your order will be delayed, but if it is delayed by Royal Mail, we can't resend your parcel or refund you until 15 days from your original order date. This time period is specified by Royal Mail themselves. You can of course get a full refund for a delayed order simply by posting it back to us after it arrives. If your order goes missing in the post we will of course either resend the goods or offer you a full refund. If you are concerned about the reliability of Royal Mail, please select one our Next Day delivery options.

5. Returns:

We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item.

You can cancel your order and return it to us within 30 days of the purchase date if it is in it's original condition, completely unused, and suitable for resale. You will be responsible for the item or items until they reach us, and we suggest you use a secure delivery method (which requires a signature upon delivery).

Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt.

Please contact us by email or phone before returning any goods, so we can give you a specific returns number.

You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. Our warranty covers all manufacturing defects and does not cover faults arising from poor/improper use.

As for normal returns, you must contact us by email or phone before returning any goods, so we can give you a specific returns number.

Regarding postage costs of returned items, if the item is deemed to be faulty we will cover the return postage costs to us. If it is just a standard unwanted return you as a consumer will cover the postage charge for returning the product to us.

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within 14 working days of the day after receipt of the order. If you wish to cancel your order under this regulation please notify our Customer Service department and give your name and order number.

6. Liability:

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Due to the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control, for example, flood, drought, fire...

7. Copyright and Trademarks:

All rights in the designs and information on our website, are owned by us. They are protected by copyright, trademarks and other intellectual property rights. You may copy and print sections of our website, but only for the use of placing an order with us. Any other reproduction of information or designs contained in this website may only be done after receiving our written permission.

This copyright includes the 'look and feel' of Paramountzone.com, all photographs and logos on it and all marketing materials.

8. Privacy:

When you make an order we note your name, email address, postal address, and phone number.

During the checkout process there is a checkbox that states 'Please send me your free monthly email newsletter'. If this checkbox remains ticked we may use your email address to tell you about our new products and competitions by sending you 1 email every 3 weeks. If you do not want to receive any such emails from us, you can either untick the checkbox when you go through our checkout, or on any of our emails there is an unsubscribe link where you can permanently remove your email from our email list.

By ordering from us you are also giving us permission to send you an occasional catalogue in the post detailing our products. You can email us at any time requesting you are removed or not included in any such mailing list. By ordering from us you are also giving us your explicit consent to receive free marketing messages from us via your other contact details given to us. For example we may send you occasional free text (SMS) messages to your mobile phone telling you about a new product. In such cases, all messages received by you will be free and will you will also be able to opt out of all future messages (opt out details given in all messages / opt out is free).

We will never give your personal information to any other company. If you require any more information on our privacy policy, please contact us by sending an email to privacy@paramountzone.com We adhere to the requirements of the Data Protection Act 1998. We NEVER send random marketing emails to personal email addresses (spam). We do use 'cookies' in our shopping cart software so that it can work efficiently, but do not store or use this information for any other purpose.

9. Questions about your order:

As we have such fast/reliable delivery, it is very unlikely that there will be a problem with your order. If you do have any queries about the delivery or the items when you get them, simply email or call our customer service department. We guarantee to respond to all emails within 30 minutes during office hours (you will usually get a reply in less than 10 minutes).

10. Waste Electrical & Electronic Equipment (WEEE) Directive 2006 - Recycling Household Electrical Equipment

Here is our compliance Statement and information for our customers:

The UK currently produces about 900,000 tonnes of electrical and electronic waste each year. This includes a wide range of household items from Mp3 players and TV's, to computers and toys.

With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulation means all retailers/producers of electrical equipment have to pay for the recycling of household electrical goods they have supplied. Previously this bill was met by councils, or items were not recycled at all. These regulations mean that all retailers must actively assist in delivering a UK-wide WEEE collection infrastructure and also encourage the participation of consumers in recycling electronic equipment.

Goods that should be recycled under the WEEE directive are be labelled with a crossed out wheeled bin symbol on the packaging.

So that you can get your waste electrical goods bought from us recycled, you can either find your local Recycling facility via the link below, or you can post any item(s) pack to us (please email us first) and we will ensure they are recycled properly.

Recycle more recycling facility locator

Not all council sites are suitable to collect all types of waste electrical goods, so to find out your nearest participating site (including other collection facilities that may not be operated by the council) visit Recycle-more's 'Bank Locator' (at the above link) and just enter your postcode.

For information on how to recycle your Waste Electrical & Electronic Equipment (WEEE) please visit the following websites. They contain advice and tips on how to recycle waste electrical goods and other household items:

www.recycle-more.co.uk
www.recyclenow.com

11. The Waste Batteries and Accumulators Regulations

Here is our compliance Statement and information for our customers:

Under the Waste Battery Regulations, Paramountzone.com are now offering a take back scheme for all portable waste batteries (You can return your waste batteries to our business premises in person (please do not post).

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
Also, most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

12. Other:

The laws of England and Wales shall govern the contract between us, and any dispute between us will be resolved exclusively in the courts of England and Wales.

Sometimes the product specifications from manufacturers can change; in which case we will do our best to offer you a similar alternative. Where "substitute" goods are sent and you are not happy with them and cancel the order, you will not be made to pay the cost of returning the goods.

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

While we try to make sure that all information we provide within our website is accurate, errors and misprints do occur, and we cannot be held responsible for them.

We've selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.

Links to other websites are provided for your convenience only, and we are not responsible for the content of these sites, or any loss resulting from using them.

None of the above affects your statutory rights as a consumer.