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Placed an order with us and have misplaced your parcel tracking number? You can track your order online by clicking here.
While the best, and most efficient method is online via our 100% Secure server, orders can also be taken by fax, post, or over the phone. Visa, Mastercard, Switch, Delta, Solo/Maestro, JCB and Electron cards are all accepted. Cheques should be drawn on a UK bank, be in Pounds Sterling, and made payable to Paramount Zone Ltd. Please address postal orders for the attention of the 'Sales Dept' to ensure your order is processed as quickly as possible. Please see our Contact page for more details.
At Paramount Zone the customer always comes first, and this means 100% security for your online transactions, by using a World Pay 128-bit encrypted secure server. We have not had a single case of online credit card fraud reported to us, and this will continue to be the case.
The majority of orders delivered to UK addresses are dispatched the same day, via Royal Mail First Class or Courier services. Therefore, you can expect to receive your items within 1-3 working days after you have placed your order. For unusually heavy items, delivery may take an extra day or so, so please contact us if you have an urgent order in such cases. The ordering process includes you giving us your email details, so if there is any delay expected, we can inform you straight away.
The best way to order products shown on our website is online, but orders can also be made by telephone, or by faxing/posting us a completed Paramountzone.com order form.
When you have placed your order on-line, we immediately send you an automatic Email confirmation/receipt for your order.
Goods are subject to availability, and whether an item is in stock is clearly displayed on our website. If you order an item that is clearly shown on the website to be temporarily out of stock, we will send it to you as soon as new stock arrives. If you decide to cancel your order before we get more stock, just email, or telephone us and we will cancel the order, and you will not be charged.
The price for each Product on Paramountzone.com is in UK Pounds Sterling, and includes V.A.T at 20%. While trying to ensure that all prices on the Paramountzone.com website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will try to inform you immediately and give you the option of cancelling your order, or reconfirming it at the correct price. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.
You will be notified of any delivery charges before you give your credit card details.
Payment can be made by Visa, MasterCard, Switch/Maestro, JCB, Solo, Electron or Delta. The card details will be encrypted to give you maximum protection while shopping with us. When you checkout you can actually pay in Euro's, US Dollars, or GB Pounds, and the amount you are shown in these currencies will be the exact amount charged to you. You can also pay for products by telephone, or by faxing/posting us a completed Paramount Zone order form.
Although we are based in the UK, Paramount Zone delivers products to customers worldwide. You will be notified of the delivery costs automatically before you submit your credit card details.
We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Due to the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control, for example, flood, drought, fire...
7. Copyright and Trademarks:
All rights in the designs and information on our website, are owned by us. They are protected by copyright, trademarks and other intellectual property rights. You may copy and print sections of our website, but only for the use of placing an order with us. Any other reproduction of information or designs contained in this website may only be done after receiving our written permission.
When you make an order we note your name, email address, postal address, and phone number.
During the checkout process there is a checkbox that states 'Please send me your free monthly email newsletter'. If this checkbox remains ticked we may use your email address to tell you about our new products and competitions by sending you 1 email every 3 weeks. If you do not want to receive any such emails from us, you can either untick the checkbox when you go through our checkout, or on any of our emails there is an unsubscribe link where you can permanently remove your email from our email list.
By ordering from us you are also giving us permission to send you an occasional catalogue in the post detailing our products. You can email us at any time requesting you are removed or not included in any such mailing list. By ordering from us you are also giving us your explicit consent to receive free marketing messages from us via your other contact details given to us. For example we may send you occasional free text (SMS) messages to your mobile phone telling you about a new product. In such cases, all messages received by you will be free and will you will also be able to opt out of all future messages (opt out details given in all messages / opt out is free).
9. Questions about your order:
As we have such fast/reliable delivery, it is very unlikely that there will be a problem with your order. If you do have any queries about the delivery or the items when you get them, simply email or call our customer service department. We guarantee to respond to all emails within 30 minutes during office hours (you will usually get a reply in less than 10 minutes).
10. Waste Electrical & Electronic Equipment (WEEE) Directive 2006 - Recycling Household Electrical Equipment
Here is our compliance Statement and information for our customers:
11. The Waste Batteries and Accumulators Regulations
Here is our compliance Statement and information for our customers:
The laws of England and Wales shall govern the contract between us, and any dispute between us will be resolved exclusively in the courts of England and Wales.
Sometimes the product specifications from manufacturers can change; in which case we will do our best to offer you a similar alternative. Where "substitute" goods are sent and you are not happy with them and cancel the order, you will not be made to pay the cost of returning the goods.
While we try to make sure that all information we provide within our website is accurate, errors and misprints do occur, and we cannot be held responsible for them.
We've selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.
Links to other websites are provided for your convenience only, and we are not responsible for the content of these sites, or any loss resulting from using them.